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| Frequently Asked Questions When will my order be processed? In-stock items are shipped within 24-48 hours. Orders are not shipped on weekends or holidays unless otherwise stated. What is your Return Policy? You may return or exchange most items sold by EverythingYoga.com within 30 days of delivery for a full refund (minus the cost of shipping and handling and any rush processing fees). We will pay the return shipping cost if the return is a result of our error, provided the returned item(s) are received back in their original packaging, along with all accessories, etc., where applicable. We cannot accept returns of certain items, including: Any item that is returned more than 30 days after delivery. Any item that is not in its original condition, is damaged, or is missing parts. Any opened DVDs, audiotapes or videos. To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please use our contact form. Any returns received without an RMA will be refused and returned. You may return a product for refund, store credit, or exchange (in the case of our error) within 30 days of the order shipment date. All returns must be accompanied with a Return Merchandise Authorization number (RMA #). If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise.) Some products may also be assessed a 15% restocking fee – please ask if you are unsure. Additional restrictions may apply, please contact us for more information. |